Privacy Policy

Who we are

Old Firm Boots is a company incorporated in the United Kingdom, number SC406762. Our registered office is at 65 High Street, Glasgow, Scotland, United Kingdom, G1 1NW.

Our website is operated by Old Firm Boots

By accessing or using our websites or services, or the mobile versions of either, (collectively the “Website”) it means that you have read, understood and agreed to be bound by these Terms of Use (“Terms of Use” or “Agreement”) and any other applicable law, whether or not you are a registered member of Old Firm Boots may change these Terms of Use at any time, effective upon its posting to the Website. Read through any changes, and if you don’t agree to them, please stop using the Platform. If you continue to use our Platform you will be deemed to have accepted the updated Terms, except to the extent prohibited by applicable law.

Registration
You will need to register with Old Firm Boots to place an order for products through this website. If any information provided by you is untrue, inaccurate, not current or incomplete or if we suspect that any information provided by you is untrue, inaccurate, not current or incomplete, we reserve the right to terminate your use of the site or your account.
If you are under 18, we ask that you get your parents or legal guardians’ permissions before completing your account registration. You must gain the bill payers permission before you place an order online. By continuing to use this website and any of the services offered, you are confirming that you have received the consent of a parent or legal guardian.

Copyright
All present and future copyright, design rights, unregistered designs, database rights, registered and unregistered trade, and any other present and future intellectual property rights and rights in the nature of intellectual property rights existing in and to the site including content published on them such as text, graphics, logos, banners, images, buttons, underlying source code and software, are owned by us or the applicable licensor. Nothing in these Terms shall be construed as an assignment to you of any such intellectual property rights.
Any use (including copying, reproduction, duplication, transmission, or display of the content of this website, without our express written permission) for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.
Permission is granted to electronically copy, and to print in hard copy, portions of the site for the sole purpose of placing an order with us or using the site as a shopping resource. Any other use of materials on this website without the prior written permission of Old Firm Boots is strictly prohibited.

Privacy
We process information about you in accordance with our Privacy Policy. By using our site you consent to such processing and you warrant that all data provided by you is accurate.

Purchasing Goods
All orders placed on our websites do not constitute a contract. All orders are subject to these Terms & Conditions and are subject to acceptance by Old Firm Boots. When orders are placed on our websites, we will send an order confirmation that the order request has been acknowledged, this email does not constitute acceptance of the order. Our acceptance of the order is confirmed when delivery of the order is made to you.
As part of the order confirmation process, we will then request pre-authorisation of payment from your card issuer, this will show as a pending transaction for the full value of the order. Payment is captured when we dispatch goods to you. This still does not constitute acceptance of the order.
If you are purchasing a Pre-order Item, we will process a pre-authorisation when the order is first placed but ask that you ensure you have adequate funds in your account at the time of dispatch.
If you are purchasing a personalised item, the payment will be taken before the item is sent for personalisation.
By submitting your payment details to Old Firm Boots, you accept that we will capture funds at the time stock is available for dispatch, Old Firm Boots will not accept liability for any charges applied by your card provider relating to the transaction.
Limited Editions – Please note that in the case of limited edition products, there may be extra restrictions such as limiting the number of products per customer. These extra restrictions will be made known to you via the website when ordering.
Old Firm Boots reserves the right to decline orders for bulk/high value purchases or the identification of a pricing or product description error. We reserve the right to change price and availability information without notice.

Cancellation
In accordance with the Consumer Contracts Regulations 2013, you have 14 consecutive days from the day you receive your parcel to cancel your contract with us.
Should you wish to do this we require written notification via email or post. You may do this either before you receive your parcel, or it can be placed within the parcel upon its return.
If goods have been dispatched, you will be expected to cover the cost of return or pay for the cost of retrieval if the courier hasn’t yet delivered.
Any non-personalised cancelled items must be returned to us in resaleable condition, unused and complete with original packaging. When returning, please protect product packaging by using additional outer packaging to return.
We regret that we are unable to cancel orders for personalised items if the personalisation process has begun.

Returns Policy
All goods supplied by Old Firm Boots are from official sources and covered by the manufacturer’s warranty. You can return any item within 28 days of receipt for a refund or to exchange the same item for an alternative size, but the items returned must be in their original condition, which includes any packaging, shoes are to be returned along with the original shoe box, all tags attached and in new condition, (not showing that it has been used).

Customers outside of UK – If you wish to return orders from outside of the UK you should contact our customer service team before making a return. Our team will advise on the best way to resolve the return query.
You should arrange for the item to be returned to us using a carrier of your choice. We recommend that you return your item via recorded/tracked delivery (using your national courier service is the most cost effective) as you are liable for the item until it is received by us and signed for.

You should return the item to the following address: Old Firm Boots, 2/6 – 65 High Street, Glasgow – UK, G1 1NW.

Alterations
We have the right to amend, remove or vary our services and/or any part of the website (including our T&Cs) at any time.

Fraud prevention
To help prevent credit/debit card fraud, we may request additional information should we have any concerns with your order. This additional information would be proof of billing address or simply a conversation with you, so we can discuss our concerns.
Old Firm Boots will never cancel or not accept an order without liaising with the customer unless we are certain the order was not genuinely placed by the cardholder.
Any details which are confirmed as fraudulent are passed to the UK police force in cooperation with Action Fraud (https://www.actionfraud.police.uk). Credit card fraud is illegal, and we will fully co-operate with the police and crime prevention agencies to prosecute those who break this law.
If you have any concerns/questions regarding our fraud processes, or you are in law enforcement and require information regarding a specific transaction, please contact us.

last revision: Apr/2021

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